Terms of use.

1. Acceptance of Terms

These Terms of Use ("Terms") form a legally binding agreement between you and OS Reboot, operated by Ambiguous Inc., a California corporation with its principal place of business at 1804 Union Street, San Francisco, CA 94123 ("OS Reboot," "Ambiguous Inc.," "we," "us," or "our"), governing your use of the website located at osreboot.com (the "Site"), the wellness program services offered through the Site, and any related features, content, or applications (collectively, the "Service").

By accessing or using the Service, you represent that you have read, understood, and agree to these Terms, our Privacy Policy, and any applicable additional terms referenced herein.

2. Nature of the Service

OS Reboot is a wellness program providing structured coaching, accountability, and educational content. OS Reboot is not a medical provider, does not employ physicians, does not operate a pharmacy, does not dispense medication, and does not make medical decisions.

OS Reboot offers the following paths:

• Daily Protocol — free lifestyle, nutrition, and movement guidance delivered through the Site.
• Coaching Membership — an optional paid monthly membership providing wellness coaching, including accountability check-ins and habit and routine coaching. The Coaching Membership is a wellness and lifestyle service only. It is not medical care, does not include any medication or prescription, and does not require you to pursue the Medical Track. Fees for the Coaching Membership are charged by OS Reboot as described in Section 6.
• Medical Track — an optional path through which users may, after independent provider review, receive prescribed treatment fulfilled through a third-party licensed medical services organization and pharmacy network. The Medical Track is separate from the Coaching Membership, and neither requires the other.

3. The Medical Track and Third-Party Providers

If you elect to pursue the Medical Track, you will be directed to complete an intake form. That intake is provided to an independent licensed medical services organization (the "Medical Entity" or "MSO") that contracts with licensed prescribing physicians and a state-licensed 503A compounding pharmacy. OS Reboot may engage one or more Medical Entities to provide these services and may change Medical Entities from time to time. OS Reboot has no role in the medical decision-making process.

All clinical decisions — including but not limited to whether to prescribe, what to prescribe, dosing, titration, monitoring, adjustments, and contraindication review — are made by independent licensed physicians based on their independent clinical judgment.

OS Reboot is a marketing and program partner of the MSO. The MSO and its affiliated physicians and pharmacy are independent third parties. OS Reboot makes no representations or warranties regarding the services they provide, and accepts no liability for their acts, omissions, or clinical decisions.

4. Eligibility

To use the Service, you must be at least 18 years old and legally capable of entering into a binding contract. The Medical Track is available only in U.S. states where the MSO's physician network and pharmacy are licensed to operate. Some states impose additional restrictions on compounded medications, telehealth, or specific medication categories. See State Disclosures·Providers.

You represent that all information you submit is true, accurate, and complete, and that you will keep it current.

5. Account Registration and Security

You may need to register an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at hello@osreboot.com of any unauthorized use.

We may suspend or terminate your account at our discretion if we determine you have violated these Terms or applicable law, or if continued access creates a risk to OS Reboot, other users, or third parties.

6. Fees, Payment, and Refunds

6.1 Site access and the Daily Protocol are free

Use of osreboot.com and the free Daily Protocol is provided at no charge. To begin the Medical Track, you submit an intake form or book a call — no payment for the Medical Track is collected on osreboot.com (see Sections 6.2–6.4).

The optional Coaching Membership is a paid service and is the one fee that OS Reboot charges directly. Its terms are set out in Section 6.5. Purchasing the Coaching Membership is entirely optional and is not required to use the free Site or to pursue the Medical Track.

6.2 Physician review is provided at no charge to you

You are not charged for the physician’s review of your medical intake. Completing the intake is free, and no payment is collected while your intake is under review. The independent physician is compensated by the Medical Entity.

If the physician declines to prescribe, you are charged nothing. Payment is collected only after a physician has approved a treatment plan and you have authorized the purchase, as described in Sections 6.3 and 6.4.

6.3 Medication and program fees (paid to the pharmacy and Medical Entity)

Medication costs, when applicable, are separate, disclosed by the Medical Entity before you authorize the purchase, and collected by the pharmacy or Medical Entity directly. OS Reboot is not a party to those transactions. See Refund Policy for refund eligibility.

6.4 Payment processing (Medical Track)

All Medical Track payments are processed by the Medical Entity or pharmacy through their own secure third-party payment processors. OS Reboot does not collect, store, or process payment card data for the Medical Track. By providing payment information to the Medical Entity, you authorize them to charge the applicable amount in accordance with their terms.

6.5 Coaching Membership (paid subscription)

The Coaching Membership is an optional recurring subscription charged by OS Reboot. The following terms apply if you purchase it:

• Price and billing cycle. The Coaching Membership is $99 per month unless a different price is shown to you at checkout. It is billed in advance on a recurring monthly basis.
• Automatic renewal. Your membership automatically renews each month and your payment method is charged the then-current monthly fee until you cancel. By subscribing, you authorize these recurring charges.
• Promotional pricing. Any introductory or promotional discount (for example, a first-month discount applied with a promotion code) applies only as stated at checkout. Unless stated otherwise, the discount applies to the first billing cycle only, after which the membership renews at the standard monthly price.
• Cancellation. You may cancel at any time, effective at the end of your current billing period, by contacting hello@osreboot.com or using any self-service cancellation method we make available. When you cancel, you retain access through the end of the period you have already paid for, and you will not be charged for the following period.
• Refunds. Monthly membership fees are generally non-refundable except where required by law. Because you may cancel at any time to stop future charges, fees already charged for a completed or in-progress billing period are not refunded unless we state otherwise or applicable law requires it. See our Refund Policy.
• Price changes. We may change the Coaching Membership price on a going-forward basis. We will give you advance notice of any price change, and it will take effect on your next billing cycle after the notice period. Your continued membership after the change takes effect constitutes acceptance of the new price.
• Merchant and payment processing. OS Reboot (Ambiguous Inc.) is the merchant for the Coaching Membership, and payments are processed through OS Reboot’s secure third-party payment processor. This is separate from Medical Track payments, which are handled by the Medical Entity and pharmacy as described above.
• Nature of coaching. The Coaching Membership provides wellness and lifestyle coaching only. Coaches are not physicians, do not provide medical advice, and do not diagnose, treat, or prescribe. The Coaching Membership does not include, and is not a substitute for, medical care (see Section 7).

7. No Medical Advice; No Doctor-Patient Relationship

The content of the Site, including program descriptions, wellness coaching (whether free or provided through the paid Coaching Membership), blog posts, and any communications with OS Reboot wellness coaches, is not medical advice, diagnosis, or treatment. It is general educational and lifestyle information.

Wellness coaches are not licensed medical providers and do not provide clinical care, recommend medications, diagnose conditions, or interpret medical information. All clinical questions must be routed to the licensed prescribing physician or care team.

A doctor-patient relationship exists, if at all, only between you and the independent licensed physician who reviews and (if applicable) prescribes for you through the Medical Track. No doctor-patient relationship exists between you and OS Reboot.

Always seek the advice of your physician or other qualified health provider with any questions you have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read on the Site.

8. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Provide false, inaccurate, or misleading information.
• Submit another person's intake or impersonate another person.
• Resell, redistribute, or transfer compounded medications received through the Service.
• Reverse engineer, scrape, copy, or attempt to extract source code from the Site.
• Interfere with the security or integrity of the Service or other users' accounts.
• Use the Service to harass, defame, or harm another person.

9. Intellectual Property

The Site, its content, design, code, trademarks, and the "OS Reboot" name and logo are owned by OS Reboot or its licensors and are protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of the content without our prior written consent.

10. Disclaimers and Limitations of Liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

OS Reboot does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. OS Reboot does not warrant that the Medical Track will result in approval of any specific medication or any specific health outcome.

Assumption of risk. Your use of the Service is at your sole risk. Any wellness, lifestyle, nutrition, or movement guidance is general in nature, and you are responsible for evaluating whether it is appropriate for you, ideally in consultation with a qualified health provider. OS Reboot makes no guarantee of any particular result or outcome — no health, weight-loss, or other outcome is guaranteed or implied by the Service, any coaching, or any content on the Site.

To the maximum extent permitted by law, OS Reboot, its officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Service, including without limitation damages for lost profits, lost data, personal injury, or property damage, even if OS Reboot has been advised of the possibility of such damages.

OS Reboot's total cumulative liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees you paid to OS Reboot in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the above limitations apply to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless OS Reboot, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) any content you submit through the Service.

12. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith informal negotiation. If the parties cannot resolve the dispute within thirty (30) days, the dispute shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be held in San Francisco County, California, or by remote proceedings.

You and OS Reboot waive any right to a jury trial and to participate in a class action. Arbitration is on an individual basis only. The arbitrator may not preside over any form of class, consolidated, or representative proceeding. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and brought in a court of competent jurisdiction, while all other claims proceed in arbitration. Nothing in this section prevents either party from bringing an individual claim in small-claims court.

Written notice of dispute. Before starting arbitration, the party raising a dispute must send a written Notice of Dispute to the other. Notice to OS Reboot must be sent to hello@osreboot.com with the subject line "Notice of Dispute," describing the dispute and the relief sought. The thirty (30) day informal-resolution period begins when that notice is received.

Your right to opt out of arbitration. You may opt out of this arbitration agreement within thirty (30) days after you first accept these Terms by emailing hello@osreboot.com with the subject line "Arbitration Opt-Out," stating your name and your intent to opt out. If you opt out, disputes will be resolved in the courts identified in Section 13 instead. Opting out does not affect any other part of these Terms.

This arbitration provision does not preclude either party from seeking injunctive or equitable relief in a court of competent jurisdiction for intellectual property infringement or breach of confidentiality, or from filing a complaint with a regulatory agency.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Subject to the arbitration provision above, the state and federal courts located in San Francisco County, California, shall have exclusive jurisdiction over any disputes that are not subject to arbitration.

14. Severability and General Terms

Severability. If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, or if it cannot be, severed from these Terms, and the remaining provisions will remain in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and OS Reboot regarding the Service and supersede any prior agreements on that subject.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later, and no waiver of any term is a continuing waiver of that term or any other term.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or successor, including in connection with a merger, acquisition, or sale of assets.

Survival. Provisions that by their nature should survive — including Sections 7, 9, 10, 11, 12, 13, and this Section 14 — survive any termination of these Terms or your use of the Service.

Electronic communications. By using the Service, you consent to receive communications from us electronically, including by email and through the Site, and you agree that electronic notices, agreements, and disclosures satisfy any legal requirement that such communications be in writing.

Force majeure. OS Reboot is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, supply or pharmacy disruptions, telecommunications or internet failures, or government action.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Effective" date at the top of this page and, where appropriate, by email or in-product notice. Your continued use of the Service after such updates constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms? Contact us at:

OS Reboot
Operated by Ambiguous Inc.
1804 Union Street, San Francisco, CA 94123
Email: hello@osreboot.com
Please use subject line "Legal Inquiry" for legal matters